Better Life Brands Inc. Privacy Policy
Better Life Brands values the relationship we have with our customers and are committed to responsible information handling practices.
Better Life Brands follows these privacy principles in our conduct in the collection, use, release and security of customer information both online and offline:
- Providing you NOTICE of our information practices.
- Giving you CHOICES about how your data will be used.
- Providing you the opportunity to UPDATE or CORRECT your personal information.
- Using information SECURITY safeguards.
- Limiting the SHARING of your information.
- Committing to COMPLYING with applicable privacy requirements.
- Providing you with means to CONTACT US about privacy-related issues.
PRIVACY POLICY
Better Life Brands
The following Privacy Policy describes the information and privacy practices for Better Life Brands. This Privacy Policy does not apply to other Web sites that may be accessible through the Better Life Brands sites. Our sites contain links to other sites operated by third parties, including but not limited to third party sites that display the Better Life Brands trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:
- What information does Better Life Brands COLLECT and how is the information USED?
- Do Better Life Brands Web sites use COOKIES or OTHER TECHNOLOGIES to collect information?
- Does Better Life Brands SHARE the information I've provided?
- Do I have CHOICES regarding how my information is used?
- How can I UPDATE or CHANGE my information?
- How does Better Life Brands SECURE my personal information?
- Does Better Life Brands collect information from CHILDREN?
- Whom can I CONTACT if I have questions or concerns?
- Will this Privacy Policy CHANGE?
WHAT INFORMATION DOES BETTER LIFE BRANDS COLLECT AND HOW IS THE INFORMATION USED?
What information we collect. We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences (interests / hobbies as well as likes and dislikes relating to the products and services we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or "URL") of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site. Email communications identify whether an email has failed in sending, been opened and if any additional web pages have been requested.
When we collect information. While shopping or taking advantage of services available at Better Life Brands or visiting our Web sites, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery, join a mailing list, participate in a contest, promotion or survey, register a fundraising organization, contact Better Life Brands with a question or concern, apply for employment with Better Life Brands, or participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above. Better Life Brands may also obtain information or lists from other companies.
How the information is used. We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or Kudos club accounts, 3) provide customer services, 4) administer contests or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web sites or our marketing endeavors, 7) tailor our online or in-store offerings to your preferences, and 8) other business purposes. Better Life Brands will provide you with the opportunity to opt-out of having your information used for marketing communications.
DO BETTER LIFE BRANDS WEB SITES USE COOKIES OR OTHER TECHNOLOGIES TO COLLECT INFORMATION?
Cookies — A "cookie" is a small data file that a Web site may send to your Internet browser and which may then be stored on your system. Our Web sites use cookies to simulate a continuous connection — cookies let us "remember" information about your preferences, passwords, shopping cart contents and allow you to move within our Web sites or return to our Web sites without reintroducing yourself. We use cookie and web beacon technology to track which pages on our sites our visitors view and which Web browsers our visitors use.
DOES BETTER LIFE BRANDS SHARE THE INFORMATION I'VE PROVIDED?
Better Life Brands may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as: fulfill our customer's orders, send marketing communications, deliver packages, schedule and perform installation, send postal mail, or process credit card payments.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
Third Party Service Provider — When working with a third party service provider all information is the exclusive property of Better Life Brands. Third party service providers may not release any data collected through the respective software, including in the event of a corporate sale, merger, reorganization, dissolution or similar event.
DO I HAVE CHOICES REGARDING HOW MY INFORMATION IS USED?
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from Better Life Brands tell you how to stop receiving them.
To opt-out of receiving marketing material from Better Life Brands:
1) Follow directions on a marketing e-mail or direct mail communication from us.
2) Call (604) 628-7051
3) Send an email with your current contact information to fundraising@betterlifebrands.com
4) Send a request with your current contact information to:
Better Life Brands
Attn: Customer Care
HOW CAN I UPDATE OR CHANGE MY INFORMATION?
Better Life Brands wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.
To update or change your information:
1) If you've created a fundraising account or are one of our e-commerce clients, you can update your information after logging into your account.
2) Call (604) 628-7051
3) Send a request to:
Better Life Brands
Attn: Customer Care
HOW DOES BETTER LIFE BRANDS SECURE MY PERSONAL INFORMATION?
Whether you are shopping online or registering a fundraising organization, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.
Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The Better Life Brands web sites use encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
Choosing a Personal Password
When you create an online account, you need to select a personal password that you will remember. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Better Life Brands cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.
DOES BETTER LIFE BRANDS COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 13.
WHOM CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?
Please contact our Customer Care to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
1) Email: fundraising@betterlifebrands.com
2) Phone: (604) 628-7051
3) Postal Mail:
Better Life Brands
Attn: Customer Care
WILL THIS PRIVACY POLICY CHANGE?
Because our Web sites will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the choice to opt-out of having your past information used or shared in that new manner.
Last revision date: August 26, 2009
Better Life Brands has reviewed and rewritten its Privacy Policy to reflect pending Privacy Legislation in Canada. If you have questions about our Privacy Policy, email us at fundraising@betterlifebrands.com
